Free Shipping Protection Service


At MissterVerse, your satisfaction is our top priority. That’s why we provide 100% free Shipping Protection with every order, automatically included at checkout—no extra cost, no extra steps.


Powered by our trusted partner Xcotton, this service (valued at 2% of the product price) protects you from shipping risks such as loss, damage, or courier errors. Our goal is to make sure your order reaches you safely, or we’ll make it right.

What’s Covered

Scenario 1: Lost Packages

  • Domestic Orders: Considered lost if not marked as “Delivered” within 30 days of shipment from a U.S. warehouse.
  • International Orders: Considered lost if not marked as “Delivered” within 60 days of shipment from our overseas factory (e.g., China).
  • Marked as Delivered but Not Received: If the tracking says “Delivered” but you never received the package, and you can provide proof, the item will be considered lost.

Resolution: We will offer a full refund or send a free replacement up to the full value of your order.

Scenario 2: Damaged Packages

If your order arrives damaged due to courier mishandling, Xcotton will issue a refund or send a new replacement (not exceeding the item’s original purchase price).

Scenario 3: Misdelivery

If the shipping address was changed or incorrectly handled by the courier, we’ll assist in correcting it—coverage is provided upon approval.

How to File a Claim

Filing a claim is quick and easy. Just contact Xcotton at:

Claim Deadlines:

  • Lost Packages: File within 90 days of the order date.
  • Delivered but Not Received: File within 7 days of the tracking update.
  • Damaged Packages: Report within 7 days of delivery.
  • Misdelivery: Contact immediately upon noticing the issue.

Why Choose Shipping Protection?

  • Peace of Mind: Lost, stolen, or damaged items are protected.
  • Hassle-Free Process: Simple claims with fast response times.
  • Porch Theft Protection: Covers packages stolen from your doorstep.

It’s automatic. It’s free. It’s for your peace of mind.